Visible.net - My Blog

Limited Support Staff & Restricted Office Hours

This week we have been experiencing adverse weather conditions here at our corporate office in Redmond, WA. Due to unsafe driving conditions we temporarily may have limited live technical support available, as well as altered office hours of operation.

What If I have an Emergency?

We will currently have a few technicians that will be available for clients to contact between the hours of 8am - 5pm PST. We will also be diligently monitoring our support inbox at support@visible.net. Clients will be able to contact our customer support line at 1-888-820-5383 and leave a voicemail with the following information:

• Name on the Account with Visible.net
• Your Website’s domain address
• Phone Number & Email Address that you can be reached at
• Detailed Information Describing Service Request

All messages will be addressed in the order that they are received. We apologize for any invonvenience that this may cause. Thank you for you patience and understanding regarding this matter.

Storeblogs.com Migration

We are currently in the process of migrating our Blogging Network Storeblogs.com to a new hosting provider. During this transitional period you will not be able to access your Blog and make any new content changes to it. We plan on having this change completed by Friday, November 26, 2010.

What do I need to do?

Well it depends on exactly what type of blogging service you are currently using. Starter Storeblogs user accounts will not need to do anything, except for patiently wait for us to make these necessary changes. However if you are currently utilizing our Premium & Premium Plus Blogging Service, our team may need to contact you to receive your domain management login information to update the IP Address that the domain is pointed to. This will only be necessary if you purchased the custom domain that is currently being pointed to your Business Blog. If Visible.net purchased the domain name for you, you will not need to do anything on your end.

We’re Sorry

We apologize for any inconvenience that this may or may have caused our Network Bloggers and Visible.net Clients. Please bare with us during this transitional period. As soon as we are done you will be able to get back to blogging. We would thank you in advance for you patience and understanding regarding this matter. Should you have any further questions please feel free to contact us at support@storeblogs.com or support@visible.net.

-Thank you

Visible.net Staff

TO OUR VALUED CUSTOMERS:

After more than 1 1/2 years of litigation, Visible.net, Inc. (”Visible”) announces that the Washington Attorney General is dismissing its claims against Visible with prejudice in return for a settlement that will allow Visible to get back to doing what it does best: providing exceptional products and services to its customers.

The Attorney General originally filed the lawsuit against Visible in November 2008. Although the lawsuit claimed that Visible was guilty of widespread misrepresentations, after more than a year of investigation, the Attorney General was only able to identify a single statement in one marketing script that the court determined had the potential to mislead the public. Significantly, there is no evidence that Visible ever used the specific script in question or that any Visible customers were ever misled by the statement.

Moreover, although the Attorney General argued that Visible was required to register as a commercial telephone solicitor, the court found that the Attorney General had failed to prove that Visible was required by law to register. Nevertheless, because Visible voluntarily registered as a commercial telephone solicitor on its own, the court decided that Visible was required to comply with the rules of a commercial telephone solicitor. Under the terms of the settlement reached with the Attorney General, Visible has agreed to fully comply with those rules.

Visible’s own investigation related to the litigation revealed that to a large degree the so called “consumer complaints” provoking the Attorney General investigation were actually drummed up by competitors of Visible who in some cases misrepresented to consumers that they were employed by the Attorney General’s office. The settlement reached with the Attorney General’s office paves the way for Visible to pursue these competitors for fraud, while still serving the needs of its customers. For more information about the lawsuit, or about Visible’s line of quality products and services, please contact Visible.net’s President, Glenn Jones, at (888) 820-5383 - Ext. #910 or directly at (425) 250-0910.

Warmest regards,

Gilbert Walker, Chief Technology Officer & The Visible.net Team

Original Company Response: Visible.net Is Serious About Customer Service & Support (Posted on November, 14th 2008)

With The New Year Comes New Opportunities To Shine

We have embarked on a new year and all of us here at Visible.net are looking forward to another ground-breaking year in 2009. After having ended 2008 with snowfall, flooding, rain storms and plenty of cold weather, it will be important for us to make up for lost time before winter comes to an end.

With a new year always comes new opportunities to change, exceed and excel towards past, current and future goals. We all have the opportunity to accomplish great things this year, so lets continue to work hard towards our goals this new year.

Quote of the month:

Just as your car runs more smoothly and requires less energy to go faster and farther when the wheels are in perfect alignment, you perform better when your thoughts, feelings, emotions, goals and values are in balance.

Brian Tracy

New Years Party Date Is Set, Mark Your Calendar

As we mentioned a few days ago, our company Christmas Party, previously scheduled for December 19th, had to be canceled due to bad snow and ice storms. The new date has been set for Saturday, January 24th, 2009, so please mark your calendars and save this date.

The Argosy Cruise will be setting sail promptly at 7:30 p.m. from their Seattle dock. Attendees will need to arrive at the docks between 6:30 and 7:00 p.m. for boarding. Each and every employee here at Visible.net is invited, and urged to attend the New Year event. Attendees are also welcome to bring along a single guest to accompany them on the Cruise Ship.

If you have any questions, please contact Phyllis, Vicki or Glenn so you can attend. We expect the event to be the best one yet, so be prepared for an evening filled with fun, laughter, excitement and awards. We also have more information posted here, including directions and part details.

Visible.net Company Notes

Here’s what happened around the company in December 2008. We appreciate all our employees’ hard work and dedication last month and last year.

Top Service Consultant December 2008:

Danielle Grant

Top Service Team December 2008:

Team Led By Casey Frasier

Service Consultant MVP December 2008:

Daniel Symington

Top Service Team Manager November 2008:

Matt Salerno

New Employees:

Visible.net hired 3 new employees during the month of November.

Employee Birthdays:

Visible.net is celebrating birthdays for 11 employees this month.

Employee Anniversaries:

Visible.net is celebrating employee anniversaries for 2 people this month.

That wraps up the first edition of Visible.net Reflections 2009. We hope all our employees and team members had a wonderful year and that you are all looking as forward to 2009 as we are. We are very much looking forward to more Visible.net announcements, news, birthdays, anniversaries and fun in our next newsletter issue. If you enjoed this edition, be sure to check out other issues of Visible.net Reflections on our blog.

2008 Is Coming To An End, What A Great Year!

This month we are celebrating the the last month and holidays of the 2008 year. On Christmas Day, Dec. 25th (Thursday), our offices will be closed. We are also closed the following day, Dec. 26th (Friday). In January, Visible.net offices will be closed on New Years Day, Jan 1st. We encourage everyone at Visible.net to take this time to spend with family and friends. Visible.net management and administration hopes that all our valued employees have a wonderful December and a happy holiday season.

In addition, we hope each and every one of you had a good year in 2008 and wish you all a very good year in 2009, we are looking forward to many new announcements, the addition of new products and services and an overall better year than the one before. We also wish to thank everyone involved in the company this past year, no matter the position you hold.

Quote of the month:

The beauty of life is, while we cannot undo what is done, we can see it, understand it, learn from it and change. So, that every new moment is spent not in regret, guilt, fear or anger, but in wisdom, understanding and love.

Jennifer Edwards

Visible.net Company Notes

Here’s what happened around the company in November 2008. We appreciate each persons hard work and dedication last month.

Top Service Consultant November 2008:

Richard Diaz-Gonzales

Top Service Team November 2008:

Team Led By Mike Walker

Service Consultant MVP November 2008:

Parros Parks

Top Service Team Manager November 2008:

Eric Schrandt

New Employees:

Visible.net hired 5 new employees during the month of November.

Employee Birthdays:

Visible.net is celebrating birthdays for 6 employees this month.

Employee Anniversaries:

Visible.net is celebrating employee anniversaries for 3 people this month.

That pretty much wraps up the December issue of the Visible.net Reflections newsletter. It’s been an exciting month, and year for that matter, full of anticipation, fun, high energy, learning and a lot more. We are very much looking forward to more Visible.net announcements, news, birthdays, anniversaries and fun in 2009. If you liked this newsletter, be sure to check out next months issue of Visible.net Reflections on our blog.

Visible.net Receives 2008 USLBA Best of Kirkland Award

U.S. Local Business Association’s Award Plaque Honors the Achievement

The 2008 USLBA Award Program focused on quality, not quantity.

WASHINGTON D.C. (Press Release) November 24, 2008 — Visible.net has been selected for the 2008 Best of Kirkland Award in the Local Business category by the U.S. Local Business Association (USLBA).

The USLBA “Best of Local Business” Award Program recognizes outstanding local businesses throughout the country. Each year, the USLBA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.

The entire Visible.net staff feels both proud and honored to be recognized by the USLBA, and to be receiving their prestigious yearly award for local business excellence. We have experienced tremendous growth this year and look forward to another great year in 2009.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2008 USLBA Award Program focused on quality, not quantity. Winners are determined based on the information gathered both internally by the USLBA and data provided by third parties.

About U.S. Local Business Association (USLBA)

U.S. Local Business Association (USLBA) is a Washington D.C. based organization funded by local businesses operating in towns, large and small, across America. The purpose of USLBA is to promote local business through public relations, marketing and advertising.

The USLBA was established to recognize the best of local businesses in their community. Our organization works exclusively with local business owners, trade groups, professional associations, chambers of commerce and other business advertising and marketing groups. Our mission is to be an advocate for small and medium size businesses and business entrepreneurs across America.

Source: U.S. Local Business Association